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5 Star Service Award - April 2009
Topaz are pleased to advise our present and future customers that we have been acknowledged as having the highest possible customer service structure and standards in the UK.
All Konica Minolta’s 150+ dealers UK wide have recently been audited for their service structure and independent customer satisfaction results. The audit is stringent and real, involving a whole day on-site full audit along with random customer field visits and assessment of other factors over the past 12 months.
There are three levels of service accreditation, 3 star, 4 star and, the highest, 5 star. Out of 150 UK dealers, only 8 dealers gained the 5 star standard and Topaz have achieved this accolade for 2009. Further to this, Topaz received special praise for the excellent customer satisfaction survey results and IT led service systems, which ensure maximum efficiency in the field service standards for our customers. These advanced market leading procedures have been introduced and managed by our newly appointed Service & IT Manager, Mr Safeer H. Shah, who is seen here receiving from Topaz Managing Director, Rory Atkins, the service award, which had previously been presented to Rory by the Managing Director of Konica Minolta UK (see images below).
Rory Atkins said at the presentation, “We are all very proud of this collective, shared result, which is a direct reflection on many years of hard work and investment by the whole Topaz Service Department. Special acknowledgement needs to be given to Safeer H. Shah, who has led the transition of the Topaz Service Department from a traditional style, paper shuffling, inefficient structure to a department which is very IT led and managed via excellent market leading technology systems. These systems ensure maximum efficiency for all our customers. In many ways, this hard work is invisible, as it creates a ‘duck on water’ impression! However, all the frantic activity below the water line is not via ‘back office’ people manically running around, but fully integrated reliable IT communications, software, procedures and systems which ensure our customers get the very best and totally efficient UK support for their needs. For example, all our field technicians have powerful IT links directly into our servers for key aspects of service requirements via their PDAs with market leading features unique to Topaz. In these challenging times, this effectiveness in customer service really matters, as we not only satisfy our customers but help them by finding new ways to save money and cut costs.”
See this video link to gain a complete picture of how Topaz can support your business needs
June 10th 2009
Further proof that the Topaz name, logo and high quality performance for our customers (associated to the humming bird), represents Topaz’s exceptional skills and amazing abilities which far out perform larger cumbersome competitors, is confirmed by the news article below. Just like the humming bird, Topaz Business Systems, consistently outperforms and impresses beyond our ‘neat, compact and flexible size’, which allows us to deliver the best in sales, service and IT support to our customers. Try us you won’t be disappointed.
Customers are overwhelmingly happy with Topaz - March 2009
Satisfaction Survey Results & donations to local charities
Following a recent independent customer survey, Topaz scored on average 97% satisfaction for key questions relating to how we are perceived by our customers.
Topaz recently ran an on-line satisfaction survey with the results automatically collated and analysed (see below summary results).
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As a thank you for spending time to complete the survey, our customers were offered a £2 donation towards their selected local charity. Topaz is pleased to advise that we have been able to donate monies to many local charities in return for the responses received (see details below).
Letters and monies were sent out mid April.
Managing Director Rory Atkins said “I am very pleased that our hard work, honest approach and consistency are being recognised though customer loyalty during these challenging times. Almost weekly we have companies contacting Topaz asking that we take over service on their troublesome equipment from competitive suppliers, as they are very frustrated and need a supplier they can rely on. Because Topaz only do one thing and concentrate on being the best, it means companies can trust us to deliver long term with confidence allowing our customers to run their business without hassle and importantly reduced costs.
Topaz conducts an open independent customer satisfaction survey every year.
This image was taken 3 weeks ago at a Konica Minolta gala ‘theme evening’
Flori update as of Tuesday 16th June 2009 @ 5:00PM
Dear interested friends & customers,
Saturday was not a good day, as Flori was asked to go back to hospital again ...... after only the day before being discharged! Also, Flori was not in a good state of mind, as she had put on half a stone in weight due to ‘post operative fluid retention’ which worried Flori about her 1 kidney as to if it was working properly. The worry was somewhat confirmed when Flori’s was asked to go back into hospital not only Saturday but Monday and again tomorrow (Wednesday) and Friday this week!
In reality, this is the Consultants taking great care to monitor and adjust the results and medication to get the balance correct. For example, yesterday Monday Flori felt ill. However, after the visit to Hospital the consultant adjusted the medication and she feels much better today and we are looking positively towards the next two visits for tests to hopefully confirm she is getting back to what one might call normal .... but better than before the op last week. Also, Flori is much happier as the excess fluid has started to go and her weight is returning to normal.
We have to say that the NHS has been wonderful, especially all the people involved in Flori’s care. Thank you to you all at the Richard Bright Renal Unit & T Ward, Southmead Hospital, Bristol. Impressed.com
As we think the worse is over and Flori is on the road to stability, this will be the last posting and once again thank you for all the communications, cards and flowers. We even had one very helpful communication, suggesting advice to me about the dishwasher – sadly Flori had already emptied it before I could consider that!
Rory
Flori news update – Friday 12th June 2:30PM
Good news, Flori’s results have improved and the consultants were originally saying this morning she might be allowed home Saturday, but they are now saying pending some calcium tests, discharge might be brought forward to PM today! I said ‘good, as the dishwasher needs emptying’ ....... and I have only eaten curry’s now for the past few days – so need Flori to cook for me and stop me from ridding my motorbike everywhere!!!
Thank you for all your support, emails, cards and flowers – much appreciated by us both and has helped Flori at this challenging time. If Flori does come out today, the next stage will be removal of the stitches next week. Finally, Flori’s voice is remarkable normal ......................... I never did get that ‘French accent’ I asked the surgeon for!
I will post a final update early next week.
Best regards,
Rory (lucky chapy) Atkins
Thursday 11th June update on Flori’s progress @ 5:00 pm
Strange, but the Surgeon did say yesterday, before the operation, that Flori would be discharged today! This was a big surprise but a positive one.
The operation went very well yesterday and the surgeon did a good job as he made the insertion as small as possible and lower than he originally thought, because as he said Flori ‘does not have any creases in the neck to hide the cut’! So this is all good and hopefully in time the scar will fade away.
However, last night was not good, as Flori was unable to sleep due to other events transpiring around her in the ward with some other patients in a bad way and due to the discomfort in herself.
Today is no better, as Flori is suffering while her body gets used to the re-balancing of calcium levels. For example, all her bones are aching badly due to the change in calcium. She can’t eat or drink, so she is on a drip for her 3 litres of water per day requirement for the kidney. The Doctors have ran tests on Flori's blood 4 times today!
The Consultant has said today that due to all of this and her figures, it will now be Monday before she can be considered for discharge. As you can imagine, this is a big shock to Flori and myself. Hopefully, things will change and improve for Flori over the next few days – she is very brave, tired and fed up!
I will try to post and interim update prior to Monday, otherwise will post next on that day when we hope Flori will be allowed home.
Rory Atkins
News on Flori Atkins - Wednesday 10th June 2009
Customers & Friends,
As most of you will know, last year I gave Flori one of my kidneys and Flori’s health is vastly improved.
Sometimes, a side effect of the kidney transplant is the Parathyroid Glands go into ‘overdrive’ and remove all the calcium form the body as opposed to regulating the calcium level. If not sorted Flori would have a series of issues.
This has resulted in Flori being admitted today (Wednesday 10th June 2009) to hospital to have all 4 Parathyroid glands removed from the front of her neck. Flori hopefully will be back to work midway next week.
We will post an update as to the success of the operation as soon as we can do so.
New Production Print Products launched in London - January 2009
Rory & Flori Atkins visit to view the latest range of Production Print solutions at Konica Minolta’s new ihub London showroom January 2009.
Konica Minolta previewed number of market leading Production Print innovations for 2009 including the new bizhub 65 hc (High Chroma) technology.
For further details of the latest Production print range, please contact Flori on 01453 793100 ext: 110.